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FAQ (Frequently Asked Questions)

Placing an order

  • How long does it take for my products to be shipped to me?

    • Orders that are placed before 5pm EST will be processed and shipped the same day. We currently offer 4 shipping options: Standard (5-7 Business Days), Expedited (3-5 Business Days), Express (2 Business Days), Overnight (1 Business Day) & In-person pickup (Philadelphia, PA)​. All of the shipping options are made available to the customer at checkout.

  • Why are prices of the products higher on Amazon and Walmart?

    • Each platform includes a fee for shipping and fulfillment.

  • I am having an issue with my order on Walmart/Amazon. Who should I direct my questions to?

    • All Walmart and Amazon issues should be directed to those respective platforms. Their customer service representative will be able to assist you.

  • How many packs of hair should I order?

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Crotchet and Braiding Hair

  • How many bundles are in a pack?

    • If you have chosen the 3 Bundle Pack  Pre-stretched Braiding Hair there are “3”.

    • If you have chosen a Single Pack of hair there is  “1” bundle in a pack.

  • Which type of hair is hypoallergenic?

    • All Pre-stretched Braiding Hair and Crochet River Locs are hypoallergenic.

  • Is the Marley Hair hypoallergenic?​

    • Our Marley Hair is not hypoallergenic.​

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Restocked Items

  • If the hair I want is out of stock. Could I be notified of the restock date?

    • Yes, please sign up to our subscribers list , select the hair of choice, and click “NOTIFY ME”.  We will send you an update via email.

 

Exchange and Refunds

  • Could I receive a refund or exchange if I ordered the wrong color ?

  • If I paid for express shipping and did not receive my order on time, could I be refunded the express shipping fee?

    • If your order was shipped out in a timely manner from our warehouse and is delayed via the shipping provide shipping; please reach out to the shipping provider for your refund.

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